Wholesale Distribution
Our solutions give a clear up-to-date view of how each vehicle is performing against the plan, alerting where delivery timeslot exceptions are predicted to occur. This visibility extends to management of the entire customer/consignee experience, providing automated delivery collection scanning, immediate exception management (via communications links to customer services) and collections/returns management.
This enables organisations to:
- Provide exceptional levels of customer service and delivery precision, together with comprehensive post delivery KPI reporting
- Generate an accurate and indisputable ePOD/invoice as soon as the delivery is complete
- Minimise in-vehicle shrinkage
- Manage the delivery assets (roll-cages, pallets, tote boxes) despatched, returned and on customer site
- •Ensure driver compliance to the plan and provide decision-support for last minute changes so minimising distribution costs
- Automatically generate post-delivery KPI and delivery analysis
Customer Service Benefits:
- Ability to introduce customer-driven delivery time-slots
- Customer alerted to anticipated delivery changes
- More efficient delivery experience – handling any queries and exceptions at the time of delivery
Operational Cost Saving Benefits:
- Reduction in Fuel and Vehicle Maintenance costs
- Maximise driver utilisation to increase number of deliveries with same resource
- Reduce customer claims and returns through indisputable delivery information
