Delivery – the Final Link in the Supply Chain
For a number of years now ERP solutions have provided organizations with visibility and optimization across the entire enterprise, synchronizing procurement, manufacture, warehousing and sales functions. However one key activity has been missing – getting the finished order to the end customer.
Those activities which go on once the product moves past the warehouse door have remained immune to the benefits ERP solutions offer, and have until now remained in isolated islands of operation with limited integration or visibility.
The mobile solutions from VSc not only support efficient execution and optimization of the delivery and logistics operations, but equally important provide real-time visibility to the enterprise as a whole. If a delivery is predicted as potentially late Customers Services can see and react. If an order is delivered damaged, short or late billing is immediately updated. Goods uplifted from a customer are immediately and automatically checked back into the network. If telesales are taking a future order they can check the status of previous deliveries and at SKU level see if anything had been delivered short or damaged and what the reason was (driver damage or customer cancellation).
Integration is the key to the solutions from VSc extending the visibility of the enterprise, its employees, its customers and its suppliers to those activities which go on once the order has passed beyond the depot door and onto the road.
