News

Changing the landscape of logistics

April 2010

The rise of online ordering and home deliveries is driving demand for customer-driven delivery time windows. Anthony Munro-Martin, business development director at VSc Solutions, reckons customising delivery time windows has become a key focus for companies, who are looking to both cut costs and boost competitive edge.

"These may seem two contradictory requests, but we have found it to be possible," he says. "Accurate, on-time deliveries and control of damaged and returned goods is vital to improving customer service and reducing claims."

He points to its work with Wickes as an example. The DIY retailer has slashed its operating costs by £250,000 a year, and streamlined its delivery service, since rolling out electronic proof of delivery, vehicle tracking and integrated performance management systems.

Read full article published in Logistics Manager 30th March 2010: