Electronic Proof of Delivery (ePOD)
ePOD from VSc is a powerful Delivery Management Solution which fully automates your delivery operation, customer service reporting and billing operations to improve service levels, streamline administration and present indisputable documentation to customers for on-time payment.
ePOD from VSc links delivery and order information to a driver-based PDA device that communicates using secure real-time GPRS mobile data. The PDA device comes with a scanner, camera and phone to provide complete instructions to the driver for his route. It records exactly what a customer received in comparison to what was ordered and whether the delivery was made to plan. An optional mobile printer is also available to provide the customer with a printed receipt. A comprehensive reporting suite lets you understand what exceptions are occurring and what the root cause is, enabling you to drive up service and drive down costs. Optional real time service exception alerting provides Customer Services with the information they need to rectify delivery issues promptly.
A Total Delivery Management Solution
ePOD from VSc is scalable to suit a range of customers from small business owners to large distribution companies. The system combines innovative mobile communication technology with a variety of state-of the art PDA devices and an advanced Delivery Management reporting suite to offer you a total Delivery Management Solution (DMS), from distribution execution through to route monitoring, delivery/collection monitoring and reporting. This enables organisations to ensure enhanced customer service levels, ensure accurate billing and drive cost out of the distribution operation.
Benefits of the ePOD from VSc Solutions
- Reduced stock loss on the road, and improved delivery accuracy through closed loop audit:
- Ensuring correct product goes to each customer;
- Management of planned and ad hoc collections;
- Asset management of roll cages, containers, pallets, etc.;
- Control and audit trail of returns.
- Accurate billing based on POD which cannot be disputed later, improving debtor days and ensuring all revenue due is collected.
- Monitoring of customer service levels and provision of Management Information:
- OTIF levels (on time in full);
- Missed/failed delivery by reason;
- Order accuracy;
- Customer returns analysis;
- Damages analysis by reason.
